Silow Email Agent — Privacy Policy

Last updated: October 14, 2026

Silow Email Agent ("the Agent") is an email assistant operated by Silow ("we", "us"). It helps a business process incoming client email: it classifies messages, prepares draft replies for a human to review, and forwards messages that need a human decision. This policy explains what data the Agent accesses and how we use it.

Data we access

When a mailbox owner connects their Google account, the Agent requests access to that one Gmail mailbox:

• Read email (gmail.readonly) — to read incoming messages and past correspondence used as context for replies.
• Create drafts (gmail.compose) — to place draft replies in the same thread for a human to review and send.
• Manage labels (gmail.modify) — to label messages the Agent has processed or escalated.
• Send email (gmail.send) — only to forward messages that need a human decision to the business's own staff. The Agent does not send replies to the business's clients; a person always sends them.

We do not access other Google services, contacts, calendars or files through this connection.

How we use the data

• Email content is used only to provide the Agent's features to the business that connected the mailbox.
• Email content may be processed by AI model providers acting as our processors, solely to generate classifications and draft replies. They are not permitted to use it to train their models.
• We do not sell email data, use it for advertising, or use it to build profiles unrelated to the service.
• Our staff do not read email content except with the business's permission, for security purposes, to comply with law, or when the data is aggregated and anonymized for internal operations.

Silow Email Agent's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Storage and security

Data is transmitted over HTTPS. Access tokens are stored on our servers with access restricted to the service. Processing results and operational metadata (for example, message status and timestamps) are kept for as long as the business uses the Agent.

Revoking access and deletion

The mailbox owner can revoke access at any time in their Google Account under Third-party apps & services, and a Google Workspace administrator can remove the app in the Admin console. After access is revoked or the business stops using the Agent, we delete the stored tokens and the data we derived from the mailbox within 30 days, unless the law requires us to keep it longer.

Contact

Questions about this policy or requests to delete data: team@silow.ai.